Lowell Bennett
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IT Site Content Sample

Assignment included copy and structure for network services provider.  [Omitted herein: company name, external links, graphics, final layout and format.]


[ LOGO – ABC Network Solutions ]

Constant Connectivity for Business and Government

Complete Infrastructure / Network Management / Internet / Intranet

About ABC I Service Plans
Clients I Contact

[ Customer Login Button ]


Systems / Services / Expertise:

*      Internet / VPN / Wide Area Networking
*      Enterprise Network Solutions
*      Security
*      Back Office Resources
*      Messaging
*      Remote Access
*      Passive and Active Network Management
*      Disaster Recovery
*      Infrastructure and Design

ABC Network Solutions builds and maintains comprehensive, failsafe and secure IT infrastructures in support of digital commerce, the data handling of government and the communications of commercial and private industry.

Integrating the back office and front office with an IT world, ABC delivers end-to-end solutions for clients big and small – from a few PC’s to a transcontinental network.  We deliver expert LAN/WAN integrations, complete system security, round-the-clock monitoring, rock-solid hardware configurations, ground-up IT design and A-Z troubleshooting.

Secure, reliable systems of data handling backed by topflight, on-call 24 / 7 customer support enables the ABC client to focus on the objectives that count: productivity and the bottom line.

Just a few of the clients that have leveraged the ABC range of services include Bank of America Securities, KRON TV, The City of Walnut Creek, The County of Alameda, The County of Contra Costa, several municipal police departments and other communications-crucial organizations.

You can rely on ABC for superior design, secure system implementation and dedicated 24 / 7 support.

Internet / VPN / Wide Area Networking [ Top ]
Locally and globally, we keep our clients connected.  ABC designs, configures, installs and maintains total networks.  Systems incorporate the fastest, most reliable and most advanced of IT structures embedded with rock-solid network security safeguards.

From design and implementation to monitoring and documentation, ABC will take over the tasks of protocols, operating systems, redundancy, failover, server administration, disaster recovery and all other aspects of network management.

Once connected, the ABC client can leverage expert ongoing support with a service plan customizable to operations.

*       Routers
*       Gateways
*       Firewall Protection
*       ISDN
*       ADSL
*       T1
*       FRAME
*       IP / VPN
*       SHDS
*       SMDS


Enterprise Network Solutions [ Top ]

ABC builds enterprise network systems grounded in a foundation of total reliability.  Secure mission-critical infrastructures are constructed around customizable, scaleable security solutions tailored for all sizes of business and government IT organizations.

Suited to the needs of the client today – extendable for the future – the ABC range of enterprise expertise includes:

*       Network design
*       LAN / WAN
*       Firewall implementation
*       Router maintenance
*       Microsoft Back Office servers
*       Microsoft Exchange servers
*       Windows 98
*       Windows XP
*       Windows Me
*       Windows NT
*       Windows 2000 client/server
*       Active Directory implementation
*       Peripherals
*       Upgrades
*       Interoperability
*       User Transparency
*       Encrypted / Authenticated Connections
*       Application Transparency
*       TCP/IP Security
*       Network Transparency
*       Scalable Deployment
*       Cisco® SAFE Architecture


Security [ Top ]

Through a comprehensive, multi-tiered, failsafe process, ABC evaluates existing networks and identifies vulnerabilities unique to client IT operations.  Then ABC will move to protect the client from threats virtual and physical.  Whether an attack originates from outside or inside your operation, we’ll have block and recovery systems in place.

Wired and wireless, ABC delivers to client networks comprehensive detection, prevention and other mission-critical security resources guarding networks from current and future internal and external online threats.

Merging intrusion detection and response with vulnerability assessment, policy distribution and security data collection, ABC delivers a higher level of reliability to the IT asset.
*       Security Risk Assessment
*       Consulting
*       Analysis
*       Project Management
*       Documentation
*       Security Solution Implementation
*       Equipment / Software Testing.
*       Physical / Virtual Threat Assessment


Back Office Resources [ Top ]

ABC can build your IT infrastructure from the ground up, or overhaul your current system.  Whatever the scope of operations, we enable the client to maintain operations 24 / 7, 365 days a year.  Internal Intranet, or remote-capable through the Internet, applications can be accessed securely and fault-free.

ABC 24-hour, on-call back-office services include:
*        Data integrity checks
*        Data validity checks
*        Redundant internet feeds
*        Hardware and software controls
*        Hardware outage monitoring
*        Application level outage monitoring
*        System performance checks
*        System tuning checks
*        Business continuity system and procedures

*       Platforms:
*       IBM
*       Compaq
*       HP
*       Dell
*       Sun
*       SGI

*       Print / Database / Application Services:
*       Microsoft Windows 2000
*       Microsoft Windows NT
*       Novell Netware
*       UNIX Servers/Print Servers.


Messaging [ Top ]

In a short span of years, e-mail has moved to forefront as a mission-critical tool of business and government.  ABC will build systems scalable to your operation.  Total reliability, user functionality, optimized administration capability, maximized capacity of storage and file transfer – These are the building blocks of ABC connectivity.

The ABC array of messaging support services include:
*        Print-to-fax
*        View fax from PC
*        Fax broadcasting
*        Internet Fax
*        (Fax over IP)
*        PC Desktop Solution
*        Client Server Solution
*        Exchange Server Integration
*        FAXserve for Exchange
*        GroupWise Integration
*        FAXserve for NetWare
*        Lotus Notes Integration
*        Fax via SMT
*         Universal E-mail Gateway
*        Unified Voice / Fax Messaging
*        Microsoft Exchange
*        Netscape
*        Novell GroupWise

Migration from:
*        Microsoft Mail
*        Ccmail
*        POP3 Mail Systems
*        UNIX.


Remote Access [ Top ]

ABC delivers a total package of external operational capabilities.  Manage networks; bring together offsite employees, branch offices, partner extranets and global affiliates.  Through secure routing, virtual private networking and Web integration, employees and management can stay constantly connected with the coworker next-door, the office across town, the partners coast to coast, or the affiliates across an ocean.

*       Remote Node
*       Remote Control
*       Remote Web
*       Remote Messaging.
*       RAS Dial-Up
*       3Com Total Control
*       Line of Remote
*       Access Chassis
*       Cisco AS5X00
*       Outlook Web Access
*       VPN

Passive and Active Network Management [ Top ]

Passive, the store and forward router-to-router relay of information packets, or active, store-compute-forward, ABC configures the network services and A-Z protocols crucial to staying at the leading edge of business with the latest tools of IT.

*       Software Distribution
*       Server / Infrastructure Monitoring
*       Alerting
*       Asset Management
*       Remote Administration


Disaster Recovery and 24 / 7 Support [ Top ]

Whether your operation is supported by a handful of PC’s or leverages a global network, service disruptions will, at the very least, slow productivity and discourage employees.  Worse, substantial shutdowns can permanently alienate customers and devastate the bottom line.  To assure constant connectivity, ABC designs, implements and constantly tests recovery systems scalable to your business and potential threats.  And ABC support is there for you 24 / 7.

*       Disaster Recovery
*       Fault Tolerance
*       Risk Assessment
*       Consulting
*       Analysis
*       Project Management
*       Documentation Solutions
*       Software Testing
*       24 / 7 Emergency Support


Infrastructure and Design [ Top ]

ABC takes over the hands-on design and management of the physical IT framework.  Within your operational premises, we’ll network the outside plant, carrier entrance facilities, Main Distribution Frame (MDF), Intermediate Distribution Frame (IDF) rooms, network rooms, server rooms, technical labs, cable plants and more.

ABC builds IT backbones to handle multiple objectives and changing mission-critical functions.  Customizable technology is designed to adapt and integrate within the varying demands of client operations.

The ground-up ABC process includes in depth consideration of:

*        Company size, users and resource distribution.
*        Capacity of connectivity between work sites and remote sites.
*        Net availability, bandwidth and latency.
*        Scalability requirements.
*        Data and system access protocols.
*        Network responsibilities.
*        Security parameters.

ABC delivers a superior integration of hardware, software, data management, messaging and security systems.

*       Internet / VPN / Wide Area Networking
*       Enterprise Network Solutions
*       Security
*       Back Office Resources
*       Messaging
*       Remote Access
*       Passive and Active Network Management
*       Disaster Recovery
*       Infrastructure and Design
*       Active Directory Systems
*       Domain Services
*       NDS Consulting
*       ADS/NDS Design

*       Installation / Upgrades:
      *       Windows Upgrades
      *       Netware Upgrades
      *       GroupWise Upgrades
      *       Netware To Windows
      *       GroupWise To Exchange
      *       PC Docs To I-Manage

*       Hardware / Software Procurement

*       Remote Connectivity/Access:
*       Citrix Meta Frame
*       Ras
*       Vpn

*       Security Solutions Including:
*       Firewalls
*       Policy Management
*       Gateway Anti-Virus
 

*       E-Mail Scanning /Filtering

*       Cabling Infrastructure

*       Server Room Design


Partial Past / Present Client List [ Top ]

State and City:

*       The City of Oakley
*       The City of Rio Vista
*       The City of Pleasant Hill
*       The City of Walnut Creek
*       The County of Alameda, ITD
*       The County of Contra Costa, SSA

Police Agencies:

*       Oakley Police Department
*       Rio Vista Police Department
*       Pleasant Hill Police Department

Financial:

*       Bank of America Securities (SF)
*       Goldfarb & Simmons
*       EIF Group
*       Coopers & McKloskey
*       MGR Assets
*       The Fremont Group

Media:

*       SNP Communications
*       KRON TV

Retail:

*       HEB Grocery (Texas)

Insurance:

*       California Coastal Insurance
*       RWM


ABC Service Plans [ Top ]

In recent years, the computer industry has seen a shift from free technical support lines to fee-based systems with ever changing pricing and requirements.  For clients seeking pricing consistency and the security of ongoing, on-demand support, ABC offers two service plans delivering enhanced protection and service.  Under each plan a ABC primary network engineer is assigned to the client.  That dedicated service person will become familiar with the client network before problems occur.  The engineer will be able to deflect many network anomalies before occurrence and, in the event of an emergency; the assigned engineer will be far better prepared to limit downtime.

The Gold Plan
The Gold Plan delivers a high-level of network expertise plus guaranteed 24 / 7 hours of coverage and a two-hour response time.  Gold Plan service is delivered at a discounted hourly rate at a sliding scale.  This enhanced package includes emergency dispatch, phone tech support, consulting services and the elements outlined below.

> The Gold Plan includes:

*        Design scalable, customized network support plan.
*        Remote correct of conflicts and failures, if possible.
*        Activate trouble ticket with circuit vendor in the event of failure or conflict.
*        Dispatch hardware vendor to remedy failed equipment.
*        Manage all service contracts and insure current status.
*        Provide quarterly status reports of network uptime and failure summaries.
*        Provide network recommendations to prevent future outages.
*        Notify client within one hour of any failed device or service.
*        Remote fault correct, if possible.
*        Open trouble ticket with circuit vendor if there is a circuit issue.
*        Dispatch hardware vendor to replace failed equipment.

The Silver Plan

The Silver Plan is primarily designed for smaller companies that have limited or no on-site technical staff.  ABC will carry out a free onsite evaluation of the customer’s network and negotiate a fee on a case-by-case basis.  Timeframes of six months on a rotating cycle are recommended.

> The Silver Plan includes:

*        Scalable, customized network support.
*        Remotely fault correct, if possible.
*        Quarterly status reports of network uptime and failure summaries.
*        Network recommendations to prevent future outages.


The Secure Plan [ Top ]

The Security Plan can be provided as a standalone package or as an add-on to bolster either the Silver or Gold plans.  ABC will carry out a preliminary evaluation of the customer’s current network security and monitoring infrastructure and recommend future improvements, if required.  Protecting from threats sourcing outside the firewall, as well as guarding against internal attacks, ABC will be on the job around the clock.  Timeframes of six months on a rotating cycle are recommended.

> The Secure Plan includes:

*        Network monitoring 24 / 7 of all SNMP and ICMP capable devices.
*        Notification within one hour of any failed device or service.
*        Around-the-clock response to alerts generated by SNMP / ICMP and IDS.
*        Stealth intrusion detection.
*        Security breach response

(Additional customizable plans are available for interim assignments.)

 Contact ABC

 [ INSERT Contact / COMMENT FORM HERE ]


About ABC [ Top ]

To serve its clients, ABC Network Solutions brings to the task a team expert in delivering robust, scalable, productive and secure infrastructures.  The ever-evolving technologies of our hi-tech world offer terrific opportunity for organizations leveraging the communication asset.  However, staying on top of this rapidly evolving IT environment requires vigilance and ongoing attention.

ABC network engineers deliver on time, on budget.  And we’re always on call.  You can outsource network operations, or our engineers will work with your in-house staff.  In working with the client staff, we’ll provide a constant knowledge transfer over the course of a project.  During the phases of planning, testing, prototype and implementation, we’ll provide full access to project documentation.  ABC delivers end-to-end solutions for networks big and small.

Secure, reliable systems of communications and data handling backed by topflight, on-call 24 / 7 customer support enables the ABC client to focus on the objectives that count: productivity, efficiency and the bottom line.


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